Trivest Technologies Limited respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit our website, contact us, request information about our services, engage us for a project or otherwise interact with Trivest Technologies Limited.
We process personal information responsibly and in accordance with applicable data protection requirements, including the Nigeria Data Protection Act 2023 and other relevant regulations and guidance issued by the Nigeria Data Protection Commission.
1. Information We May Collect
Depending on how you interact with Trivest, we may collect information such as:
- Your name and organisation
- Job title or professional information
- Email address
- Telephone or WhatsApp number
- Business or office address
- Information submitted through website forms
- Enquiries, project requirements and correspondence
- Information supplied when requesting quotations, consultations or technical support
- Website usage information, including browser type, IP address, device information and pages visited
- Information collected through cookies and similar technologies
- Any other information you voluntarily provide to us
Where we provide services involving security, access control, visitor management, identity management or similar systems, additional information may be processed in accordance with the applicable contract, project requirements and data protection obligations.
2. How We Collect Personal Information
We may collect personal information when you:
- Visit or interact with our website
- Complete a contact or enquiry form
- Communicate with us through telephone, email or WhatsApp
- Request a quotation or proposal
- Engage Trivest for a project or service
- Attend meetings, demonstrations, events or consultations
- Subscribe to communications from us
- Apply for employment or submit professional information
- Interact with our representatives or technical teams
We may also receive information from clients, business partners, technology partners, service providers or other legitimate sources where permitted by law.
3. How We Use Your Information
Trivest may use personal information to:
- Respond to enquiries and requests
- Provide quotations, proposals and consultations
- Deliver contracted products and services
- Manage client relationships
- Communicate regarding projects, installations, maintenance or support
- Process transactions and maintain business records
- Improve our website, services and customer experience
- Provide technical or customer support
- Manage appointments, demonstrations and site visits
- Maintain the security of our systems and facilities
- Meet contractual, legal, regulatory and compliance obligations
- Prevent fraud, misuse or unauthorised activity
- Send relevant business information where permitted by law
- Maintain internal administrative and operational records
We will not use personal information for purposes that are incompatible with the reason for which it was originally collected unless permitted by applicable law.
4. Legal Basis for Processing
Depending on the circumstances, we may process personal information where:
- You have provided your consent
- Processing is necessary to perform a contract with you
- Processing is necessary to take steps requested before entering into a contract
- We have a legitimate business interest that does not override your privacy rights
- Processing is required to comply with a legal or regulatory obligation
- Processing is necessary to protect legitimate interests, rights, safety or security
Where processing is based on consent, you may withdraw that consent subject to applicable legal and contractual requirements.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and enhance the overall browsing experience.
Cookies may be used to:
- Remember visitor preferences
- Improve website functionality
- Analyse website traffic and performance
- Support security features
- Understand how users navigate our website
Where required, visitors will be given appropriate options to accept or decline non-essential cookies. NDPC guidance expressly recommends that website operators provide privacy and cookie notices and give users appropriate choices regarding cookies.
You may also adjust your browser settings to block or delete cookies, although doing so may affect certain website functions.
6. Sharing and Disclosure of Personal Information
Trivest does not sell personal information.
We may share information where reasonably necessary with:
- Employees and authorised representatives of Trivest
- Technology partners and manufacturers
- Professional advisers
- Contractors and service providers
- Hosting and information technology service providers
- Payment or financial service providers
- Regulators, courts or government authorities where legally required
- Other parties where necessary to perform a contract or provide requested services
Where third parties process personal information on our behalf, we expect them to apply appropriate confidentiality, privacy and security safeguards.
7. International Data Transfers
Because Trivest works with technology partners and service providers within and outside Nigeria, personal information may in some circumstances be processed or stored outside Nigeria.
Where international transfers occur, Trivest will take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data protection requirements.
8. Data Security
Trivest takes reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss or accidental destruction
- Alteration
- Improper disclosure
- Misuse
- Cyber security threats
Measures may include access controls, secure systems, password protection, restricted access, internal procedures, staff awareness and other appropriate security measures.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legal, contractual, accounting, security or regulatory reasons.
When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
10. Your Data Protection Rights
Subject to applicable law, you may have the right to:
- Request information about how your personal data is being processed
- Request access to personal information held about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information in appropriate circumstances
- Object to certain forms of processing
- Request restriction of processing
- Withdraw consent where processing is based on consent
- Request transfer or portability of qualifying personal information
- Lodge a complaint concerning the handling of your information
The Nigeria Data Protection Act recognises rights of data subjects regarding how personal information is collected, used, stored and disclosed.
To exercise any applicable right, please contact Trivest using the contact details provided below.
11. Third-Party Websites
Our website may contain links to websites operated by technology partners, manufacturers, social media platforms or other third parties.
Trivest is not responsible for the privacy practices, content or security of websites operated by third parties. We encourage users to review the privacy policies of external websites before providing personal information.
12. WhatsApp, Email and Other Communication Platforms
When you communicate with Trivest through WhatsApp, email, social media or another third-party communication service, information may also be processed by the provider of that platform according to its own privacy practices.
Users should review the relevant platform’s privacy terms where necessary.
13. Children’s Privacy
Trivest’s website and services are primarily intended for businesses, organisations and adult users.
We do not knowingly seek to collect personal information from children through our general corporate website. Where children’s personal information must be processed as part of a legitimate project or service, appropriate safeguards and legal requirements will be applied.
14. Recruitment Information
Where individuals submit CVs, employment applications or other recruitment information to Trivest, such information may be used to:
- Assess suitability for employment
- Communicate regarding employment opportunities
- Conduct recruitment processes
- Maintain appropriate recruitment records
Applicant information will be retained only for an appropriate period and handled in accordance with applicable privacy requirements.
15. Changes to This Privacy Policy
Trivest may update this Privacy Policy periodically to reflect changes in our business operations, technology, legal requirements or privacy practices.
Where significant changes are made, the revised version will be published on our website with an updated effective date.
We encourage visitors to review this page periodically.
16. Contact Us
If you have questions about this Privacy Policy, how Trivest handles personal information, or wish to exercise your data protection rights, please contact:
Trivest Technologies Limited
25 Olusoji Idowu Street (1st Floor), Off Ikorodu Road, llupeju, Lagos, NIGERIA
Tel: +2348022306494, (0)7015128199
E-mail: contact@trivest-group.com
www.trivestgroup.com