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Friday, September 20, 2019
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End of Support: OnGuard 7.1 and All OnGuard 7.1 Service Packs

Lenel Ends Support For OnGuard 7.1 and All OnGuard 7.1 Service Packs

OnGuard® 7.1 reached its end of support date as of September 30th, 2018. As a part of our OnGuard support policy, Lenel supports OnGuard versions for three years from the date of initial commercial release. As a result, Lenel Technical Support and Engineering are no longer supporting OnGuard version 7.1.

In order to continue support coverage for you and your systems, we will be reviewing our customer list to identify systems that are running OnGuard 7.1 or older versions and recommend the appropriate upgrade to a supported version that can be implemented as soon as possible.

This announcement affects released products related to OnGuard 7.1 (version7.1.481), and any OnGuard 7.1 Service Packs or Hotfixes.

Please refer to the table below for the complete list of versions of OnGuard Release Versions, Release Dates, and End of Support Effective Dates for eachversion.

OnGuard® 7.1 reached its end of support date as of September 30th, 2018. As a part of our OnGuard support policy, Lenel supports OnGuard versions for three years from the date of initial commercial release. As a result, Lenel Technical Support and Engineering are no longer supporting OnGuard version 7.1.

In order to continue support coverage for you and your systems, we will be reviewing our customer list to identify systems that are running OnGuard 7.1 or older versions and recommend the appropriate upgrade to a supported version that can be implemented as soon as possible.

This announcement affects released products related to OnGuard 7.1 (version7.1.481), and any OnGuard 7.1 Service Packs or Hotfixes.

Please refer to the table below for the complete list of versions of OnGuard Release Versions, Release Dates, and End of Support Effective Dates for eachversion.

OnGuard software can be upgraded to a new version as long as a valid support contract is in place. If a customer’s system is not on a support contract, a quote can be obtained.

For OnGuard systems that are on a support contract, a new version of the license can be requested  by contacting our Lenel Support Team.

Credit: Lenel/UTC.

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